Benefits of Attending

“A 5% increase in customer retention can increase profits by nearly 100%”- Carlson Marketing

Don’t miss your chance to hear from customer relations and marketing leaders from America’s best run companies like Best Buy, Home Depot, Proctor & Gamble, Cisco Systems and many more at the Customer Loyalty Summit. They will meet in Dallas, TX one time only to analyze case studies and lessons learned in developing successful loyalty programs that get CFO buy-in and attain bottom line gains.

Hear from Thought Leaders Including:

Also hear from:

Harrah’s Entertainment 1-800-flowers.com, Inc. GAP, Inc. ABC Television Network Mindshare Brand Keys Inc.

Wachovia Corporation Mandarin Oriental Hotel Group Blockbuster NJ Nets TARP Worldwide

Loyalty Experts Include:

• James Damian, Senior Vice President, Experience Development, Best Buy
• Matt Bowers, Vice President, Total Rewards and Marketing Training, Harrah’s Entertainment
• Tom Johnston, Senior Vice President, Insight & Innovation, Wachovia Corporation
• Tracy Prescott, Director, Customer Service Strategy, Home Depot, Inc.
• Mark Loughney, Vice President, Sales and Strategy, ABC Television Network
• Angela Alleyne, Director, Guest Relations, Mandarin Oriental Hotel
• Robert Hughes, Senior Vice President, Director of Stores, Neiman Marcus

NEW for 2008:

Roundtable discussions

The roundtable discussions are designed to facilitate networking with your industry peers currently working on similar projects and having similar concerns with the direction of industry leaders in designing best practices to solve these challenges. All participants may decide on-site which table they wish to attend.

Content Rich Event with Hard Hitting Case Studies Covering:

• Delivering on Brand Promise by Transforming the Customer Experience
• Increasing Customer Loyalty by Systematically Anticipating Customer Needs
• Ensuring Staffing Requirements for Peak Periods
• Integrating New Analytics to Better understand Your Customer and Identify Profitable Value- Ads
• Developing Targeted Rewards Programs to Increase Repeat Sales
• Executing Engagement –Based Media Planning
• Developing a Culture that Fosters and Ever-Improving Customer Experience
• Leveraging Consumer Touch Points to Better manage Customer Relations and Drive Loyalty

Plus, workshops from new and returning favorites:

• Workshop A: A Comprehensive Approach to Using Customer Feedback to Develop Customer Loyalty and Improve Operations- Richard D. Hanks, Mindshare Technologies
• Workshop B: Re-Defining Loyalty and Engagement to Improve Your Current Loyalty Program- Luc Bondar, Carlson Marketing
• Workshop C: Examining Loyalty and Engagement Metrics to Optimize Profitability- Robert Passikoff, Brand Keys, Inc.
• Workshop D: Engaging your CFO by Quantifying the ROI to Drive Action- John Goodman, TARP Worldwide

If you are not yet ready to register, feel free to request a reminder nearer the time .

Conference Partners

Co-Sponsor/Keynote	Sponsor	Luncheon Sponsor
Exhibitor	Panel Sponsor

[ Register Now] · [ Next: Conference Day One: Tuesday, April 1, 2008 ]